First time bringing my truck here and I originally brought it in because my engine would stall with the ac on in park and drive. Ten minutes after dropping it off they crash it on a test drive. Then Mike calls me three hours later to let me know saying he had good news and bad news. I'm 17 and my parents used to go here all the time. Not a very good situation to be in already and I'm just really disappointed on how they handled it, losing two headlight bolts, new bumper doesn't sit level, scratched the newly painted piece when putting the headlights back in. Terrible place to go to and Mike seemed so unphased by my truck wrecked, tried to make it seem normal it took 3 hours to call to let me know, who knows what they were doing in that time.
We apologize for the damage to your truck, we are human and things do happen. The three hours from the time the wreck and the phone call was just waiting for the cops to fill out paper work and for us to get the claim started with our insurance agent. We did bring the car to the body shop and did find and ordered the aftermarket parts you requested to be used. The fit and finish looked good when the body shop brought it back. If there was anything that was not up to par I wish you would have let me know so I could work with the body shop and get it wright. Again, sorry it happed I know we could have made this right had you just let us know what you had found.
- Auto-Spec Round Rock