Very disappointed on the service from Jim. When I called in I told Jim what was going on. After reading about the problem online I came to the conclusion my transmission fluid needed to be Drained and replaced. Jim then told that that could ruin my transmission and I just needed to bring the car in. 4 days later, Jim came to the same conclusion. He never got authorization from me to proceed. When I finally got an update I was told that the work had already been done and it was going to cost $289. Then when I got there to pick up my car I was told that they had to put gas in my car and that would be an additional $20!!! What?!? My car takes premium gas, hope they know that. If they would of called I could have told them that. Not only was there absolutely no communication, no discussion on cost and services were completed without my permission! The gentleman that drives the shuttle is super though!
Heather, I am very sorry that we did not meet your expectations and for the lack of communication. Our policy is to not complete repairs without authorization however there are some issues that require a more lengthy diagnostic process and the repairs are actually completed during that process. As a business that has to warranty our work we understandably cannot stand behind internet diagnostics. There was some concern that the shudder could have been an engine misfire or a transmission problem. We did need to test drive the vehicle a few times to confirm the issue as well as the fix. We did have to add some premium fuel to complete the process. I will pass along the thumbs up to Bob or shuttle driver.
- Auto-Spec Georgetown