I'm really torn about this place as their customer service really seems to vary on who you get working the counter. My mom started using this place about 6 years ago when she moved into Sun City Georgetown and she generally reports having a positive experience here. First thing in morning, I call and schedule an appointment at 430 to get her state inspection completed. Yet upon our arrival, the gentleman working the counter (dressed in a blue fishing shirt and cammo ball cap) can't find it--even though we spelled the last name multiple times. Finally he finds it in the computer but says our appointment isn't until tomorrow. Well, that sets my mom off into a tirade about how she's spent a lot of money on repairs over the years and expects better customer service. I tell her let's just go to Jiffy Lube, but then the guys wants to argue with a 79 year old for a while . When my mom finally asks for the manager, the manager simply says, "We have 3 or 4 state inspection techs inside. Pull one of them off and get this done". About 15 minutes later, the car passed and we're on our way out. On one hand, the manger quickly resolved the issue to our satisfaction, but the gentleman working the counter really needs lesson in customer service.