5

Auto-Spec Automotive at 350 Old West Dr in Round Rock, TX is the REAL Automotive Specialist! Customer service is king and they are wearing the crown. The environment is clean and family-oriented, the service reps are knowledgeable and treat you like they really care about providing great service. Also, if you need transportation to and from home or work while your car is in for repairs, Sean will get you to where you need to be, safe and sound and on time. Hopefully you will not have car problems, but if you do, the service is like no other at Auto-Spec Automotive (the original Automotive Specialist). Thank you Ray Hrouda for great customer service!

1

Walked in and the manager, Kevin McCollum, never acknowledged me so I wait for the second person at the counter to finish what he is doing and take care of me. Said I needed an oil change and asked if they had semi- synthetic oil. Suddenly I have the managers attention and he sarcastically states that semi-synthetic oil is a marketing gimmick. I asked why is it sold by many other dealers and he says they're all a sham. He then tries to go "chemist" on me and says the molecules can't line up properly, blah, blah, blah. I have four cars that will need service but it won't be at Auto Spec. They're too expensive and don't understand true customer service.

1

imgur.com/LBCQgOZ "Perhaps someday Unisef will be there for you to repair your vehicle for free but until then we are a business. " - Auto-Spec "this nut case" - auto spec How can any person/business justify such a racist response?! Don't let the high ratings fool you! Owner kicked me out while waiting for tow truck because I wrote a part of this yelp review while waiting Read the owners family friendly response to get a better idea of their customer service. (appears they deleted it, but I have screenshot here imgur.com/LBCQgOZ , so they can't hide or edit it away). They don't know understand that once its on the internet, its stays forever. Their original response to me will stay online for you all to see, and determine if this type of customer experience you want to support. My family and I have been with Triple A for over 10 years (proof: imgur.com/mwmsjZh) , and never have had an triple a approved auto shop mismanage a customer like this. Now, they claim I was never a customer (imgur.com/do3MQhv) Such a classy updated response (imgur.com/U2TSxRZ ) The fact that they are trying to suddenly deny it or hide it simply proves my point. Also, they respond to my visit, and also claimed to have video of it, while saying I am not a customer...I would expect this from a big corporation, but coming from a "family owned" business makes this just comical. They gave me an estimate of damages, without even taking the car into the garage, keep in mind, my car had damage underneath it. that's how bad these people are. I had Tripple AAA to come back and take my care to another shop. Summary of my experience (All facts, can't be argued or disputed): 1. Car towed to shop for damage underneath, ran over rock/pavement( Oil leak etc.) 2. After waiting for 1-2 hours, the secretary/receptionist guy in front inspects my car, not by taking it into garage, but walking around it, keep in mind, damage is underneath it, and they know. 3. Starts quoting parts price/service fees, (which i knew were marked up because i looked into the basic parts i needed). when I showed cheaper price parts at Oriellys, $100 less, the receptionist said, "oh okay, we will look into that" and then after talking Oriellys on phone, the receptionist told me the parts at oreillys will take weeks to come. Fine, i find the SAME PART, oil pan, at autozone that they have now, and I try to hand the phone receptionist, he was LIKE, WE DON'T PUT autozone PARTS in car, they have bad parts, again, same PART/brand... only difference, its ready now, so they won't get to put their marked up parts on my car, and had to go with autozone. 4. He puts the keys in front of me and tells me to take it, classic service, so I am like okay, I called triple A, they said sorry, started sending me a new tow truck 5. While waiting, i checked out their yelp, highly rated, some felt fake reviews, so I left my own review. 6. within 15 min, OWNER calls store, asked to kick me out over a YELP REVIEW. again YELP REVIEW. Just a train wreck. Now, lets review Response from Owner (who wasn't even present, nor did they reach out to solve concerns): "I'm very sorry you can't understand how we do business. We only install quality parts. We never order from autozone because they have poor quality parts and we can not warranty that job." Please, mention that on your website that you don't use parts from autozone, the 2nd largest retailer for automotive parts, because they are bad quality. " You are more than welcome to find a shop that will. We are the only AAA recommended shop in Round Rock for a reason. We only do quality work that we warranty for 24months/24k miles." I have found a better shop!, and hopefully you won't be recommend by triple A much longer after this incident. "We are always upfront and honest about everything we do and we stand behind our work." Yes, very honest, since you inspected my car for damages without even taking it into the garage to be inspected by someone qualified. Very honest and upfront. Please, tell me how you can honestly diagnose a car with damage below it without taking it into garage and lifting it. " We do have the right to deny service to unreasonable customers. We are not the only shop in town. Your welcome to take your business elsewhere." A customer that doesn't like your service, and writes a review is an unreasonable customer?! It is unreasonable to want to control the parts that go into their own car?! I am unreasonable because I choose what parts from where I want in the car I own?! "I will not be taking business advice from a "21 yr old kid" who thinks he knows better than people that have years and years of experience." Age doesn't reflect maturity, or experience, and the responses from the business proves my point. "Here's an idea Mr. 21 yr old kid. Open your own auto repair shop and you can stock parts from Autozone & repair all the cars your little heart desire

5

You will not find a more knowledgable and honest repair shop than this place. These guys know what they are doing when it comes to Mazdas. If you are sick of going to the dealer and paying ridiculous prices then this is the place to go.

1

RIPOFF!! Bottom line: These guys misdiagnosed my issue, still charged me $65 for diagnosis, and according to the Nissan dealer, ordered the wrong parts for the job, and way over charged me for the parts and labor. Be warned!! The good: - John is a very down to earth, friendly, easy to talk to guy. - They will pick u up and drop u off if needed. The ugly story: I told them what was wrong with the car and what needed to be done. They disagreed with me. They then spent an hour mis-diagnosing it. Finally the tech came back into the showroom and said "I think you're right". I said "take the ECU out and look at it. I bet it's fried". 5 min later he had it out. He walked in the back room to show John first, then walked up to counter. Sure enough, a part on the ECU went bad. I was right. John said they'd credit me back the $65 diagnostic. But Mike never did credit it back to me. They ordered 2 sensors needed to have replaced. John said "we get these OEM parts super cheap! Guy we buy them from just puts the actual OEM bagged part into his own bag and sells it at great discount. I trusted that. I got screwed. They charged me $546 for parts. Dealer said I could have purchased them from Nissan for $340. Auto-Spec also charged me high labor cost. They charged me $261.00 labor to replace 2 sensors and the ECU. My local shop said that is a very easy job that they would have charged $100. I wish I had purchased the OEM parts from the dealer and had my local mechanic install them. The other area that I trusted these guys on was the actual knowledge of the parts. The dealer said it was silly to buy those sensors individually, since u can purchase the whole throttle body for $350 less and it includes both sensors and is even easier to replace, and u get $40 rebate back from the old throttle body core. Dealer said "most any basic mechanic knows that". Well, these guys didn't. Mike was the guy that charged me such high prices. I don't know if he makes a commission off the sale, but I wouldn't be surprised if he did. I called them and explained that I could have saved $350 by purchasing the throttle body at the dealer and having my local shop installing the ECU and throttle body. Mike's response: "U didn't complain when I quoted u the initial price. It's too late now. I can't go back and change it after the fact." Well, that's pretty crappy. I trusted that y'all knew what u were doing, that u wouldn't charge me more than dealer prices, and assumed u understood the basic parts diagram enough to purchase a throttle body if needed as the dealer said "most any mechanic knows to do that". I was charged at least $250 more than what the dealer would have charged, and that was assuming I had changed both sensors individually! If I had the throttle body changed, which the dealer said "most any mechanic knows changing the throttle body is cheaper and easier", then I would have saved $350 by purchasing it from the Nissan dealer!!! Yes, dealer price was $350 cheaper! And that's just the parts. They also charged me "on the very high-end" for labor, according to the dealer. I never got ripped off that bad. I've never paid more than dealer price at a non-dealer shop. These guys seem professional on the front-end, and were pleasant to deal with on the front-end, but they charge very high prices, and not willing to make it right. I called back again today, talked with Mike, and asked if he can simply match the dealer price. He said no. Best he'll do is give me a $100 gift certificate to his shop for future business. That's insulting. So be careful with these guys. Check the prices for labor and parts BEFORE u give your credit card over to Mike!!!! I would not trust them again. It pains me to give them one star, but their driver was very pleasant, and Ray, who also works the front desk seems like a good guy. So one star is well deserved for that! If u must deal with them, maybe ask for Ray and not Mike. U might have a better experience.

5

I will never go anywhere else after going to autospec. Mike was awesome. he had my vehicle all day trying to find a rattling noise, probably doing what he could have charged over 150 bucks for. He kept me updated and called me frequently. The shuttle driver was amazingly nice and friendly. And the other man who was there as well I believe his name was Raul? I have never let anyone do work on my 350z but Mike will be the only person to ever work on it if need be. They treated me like family and I couldn't ask for a better customer experience.

5

These guys took excellent care of my wife and I'm very appreciative. Going to a auto repair shop can be scary and the guys here made it comfortable and transparent. We thought we needed a ton of work and ended up paying 1/3rd of what we were afraid of for the same service. Easy 5 stars.

5

These guys are fantastic! We brought my wife's truck in thinking it needed at least and alignment and possibly a lot more. John and Mike said they'd take a ride and give me a call when they had a diagnosis. They called back soon after to let us know that we had a small problem with one tire and they had already fixed it, free of charge. I drives like the day we bought it and we've found our favorite local mechanic. Thanks guys!

5

I moved to Round Rock across country from Pennsylvania last year and one thing I was really concerned about was finding a good auto mechanic. My brother is a certified mechanic and always worked on the family vehicles. I never thought I'd be able to find a place I could trust as much as someone in my own family, but Auto-Spec is it. These guys are awesome and definitely well worth all of the great reviews they have on here. I've been here several times with two different vehicles and the customer service here is always top notch (and I have over 20 years of customer experience myself). I've always dealt with Mike who is a great guy and thoroughly explains everything and goes over all the options. He's very knowledgable and isn't condescending or doesn't talk over your head. You can tell that the owners definitely know how to run business as the place has a great atmosphere and the employees are always joking around and having a good time. They do offer a shuttle service if you need a ride back to your place that I've used once and the driver was accommodating and very friendly. I couldn't recommend this place enough and I can't imagine taking my vehicles anywhere else. Definitely give them a shot.

5

Stopped in for an oil/filter change. Service was friendly and timely. Yelp had a $15 coupon which bought my cost down to $28 no complaints here.

AUTO-SPEC GEORGETOWN is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Auto-Spec Georgetown (512) 864-3022, Auto-Spec Round Rock (512) 472-4977 if you have any issues in accessing any area of our website.