2

I brought my rx8 to Automotive specialist for an oil change. Got my car back with two long scratches on the steering wheel. Mike said that he was sorry about it. I suggest you check you car every time you get it back from these guys even if you leave it there for only half an hour. Other than that service was ok.

Mike doesn't recall there being any scratches on your steering wheel. He personally pulled your car into the shop. We do have cameras in the shop recording all the time. We haven't seen where anyone came in contact with your steering wheel that would create scratches. He asked you to bring it back to the shop so we could see what scratches you are talking about but you opted not to. The steering wheel isn't something that would typical get scratched so we would like to see it. Perhaps we could do something about it but you will need to come back to the shop and at least give us an opportunity. We are known for always doing the right thing and will always take responsibility for anything we do.

- Auto-Spec Round Rock
4

Update on my review. I took Mike up on his offer and I used them again recently to replace the coolant recovery tank in my car. Did a great job at a great price. I am going to assume the problem with my brake repair was a one off mistake.

4

My check engine light was on and my car was running rough. I went to a chain parts store to get the code read, and after replacing several parts and not fixing the problem, I got tired of repeatedly buying parts. These guys found the problem while doing a $65 diagnosis, and the fix was simple enough that they didn't charge me anything more. I'd recommend them. The only thing stopping a perfect score was that I didn't get a call when my car was ready - I had to call them. But to be fair, it may have just been finished and maybe I beat them to the phone.

5

Wouldn't think of taking my car anywhere else! They really take care of their customers. Usually they can get you in and out pretty quickly, but it does get busy from time to time, if you do have to wait....the lobby is very nice with a complimentary Keurig coffee/tea bar and comfortable couches. The mechanics are very knowledgable and are willing to explain everything so that you feel comfortable with the repairs or maintenance needed. No job too big or small for these guys!

5

I drive about 30 minutes, past dozens of other mechanic shops, to this one. The first time I walked into the waiting area, I thought I was in the wrong place. It's so nice and clean! Very comfortable if you have to wait, with a complimentary Keurig coffee bar and nice seating. The mechanics are top notch, honest and hardworking. They will educate you and give you options so that you feel comfortable with the repairs or maintenance. I always leave feeling like my business is appreciated. Trust me, you will be in good hands here!

Thank You Courtney!

- Auto-Spec Georgetown
5

They did 100,000 mile service on 2007 Acura for 60% of dealer estimate. Did a professional service. They are very reputable in Sun City,Texas. I highly recommend them. Bonnie M

5

These guys are wonderful. Trustworthy and dependable. I won't ever take my car anywhere else. I've been going to them about 4 years now since I moved back home here and recommend them as often as I can. Except, I don't want them to get too busy :P Call ahead and schedule, that really helps them better as they're very busy because of such a good reputation. Fantastic shop.

4

Just a quick note. I had some brake work done and car was assigned to Boyd Blankenship. Boyd was extremely good at diagnosing the problem. Very professional and committed to 100% satisfaction. Auto-Spec is lucky to have BOYD and I would ask for him specifically to do the work on your vehicle. It's hard to find a good and honest mechanic these days. I normally never comment but feel I had to based on him going above and beyond!, Thank you for doing such a good job. This old Vietnam vet

5

Called here because they are the only triple a approved garage west of georgetown where my son goes to school. I needed a pre-purchase check and thank God we went here!! Instead of waiting inside, which was also very nice, we were driven up the road and had a great meal at bb's; it felt like we were visiting town and had a tour guide. It was a gorgeous day and so we decided to walk back had some great exercise on the way back. We decided not to buy the car based on their thorough check and now have a couple more we need to get inspected bevause I'm going to get a car too. We really appreciated the thorough money saving inspection. Darrell was so patient and kind and explained everything so well to us, he was going to break down the estimate on what we needed done, safety first, then biggest to smallest. Everyone else seemed very nice. The interior is very nice and inviting and comfortable and more like being in a spa than a garage. I love going to family owned businesses and this one was very very nice. I plan to use them again!

5

Stopped in twice a couple days ago. I am due for an inspection before March so asked about the wait. I appreciated that I was given an honest approximation of an hour, unlike restaurants and nail salons who all say "20 minutes" when it's really 2-3 times that. I opted to come back later and noted closing time was 6pm. I didn't mean to wait until 5:40 to show up again, but was told they could easily get my car in for the inspection. 10 minutes later they were finished! I was very impressed with the waiting area. It felt like I was in a nice hotel lobby or a beautiful home. There was coffee and tea available. The decor was beautiful, nothing like other repair shops!

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