Georgetown & Round Rock Auto Repair

Took my F150 in for an inspection sticker and was told I desperately needed an alignment. I questioned reasoning as it rides straight and true. No pulling or tire wear. The inspection tech insisted I would be buying tires soon if not aligned. Well, They are the "Specialists", so I agreed. Left the truck overnight and received a call the next day, explaining that my truck didn't need a single alignment adjustment and the tires look normal for the miles on them and that it would only cost me $45 to get my truck back instead of $89, had it needed the alignment. I asked why I had to pay, since they insisted it needed aligned and it actually didn't. They said I had to pay because they hooked it up to the machine and then actually told me that they had never seen a vehicle that didn't need at least a small alignment. So it seems they feel they can claim every vehicle needs an alignment so they can get an extra $89 job or at least the $45 to look at it. It was clear I wasn't getting anywhere on the phone so I decided to continue the discussion in person. Once arriving to the shop, the older gentlemen at the counter refused to answer my questions on why I was being charged and just insisted I sign the invoice and pay. I have four vehicles I have been taking to them for oil changes and inspections. I hope they spend that $45 wisely as it is the last dollar they will get from me. My dad visits weekly and needed some work on his truck last week, we took it to another shop.

My car was repaired within one day and the service was really affordable and i'm sure a lot less than what I would pay at the dealership. The customer service was great and they provided shuttle service to pick up my car. They also gave me a $15 discount for being a first time customer. I will definitely return for routine maintenance.

I think you tell a lot about a company about how they handle a warranty repair issue and in this arena, JC Autospec really proved why they deserve so many five star reviews. My son’s rather old Buik Roadmaster needed a new a/c system, which they installed before a road trip he took to Dallas and Houston. On his way back from Houston, he got stranded in La Grange when the car would not start. I thought it may be a battery issue, but after various attempts at jumping it, he had the car towed a short distance to a local mechanic (and I drove out there to pick him up.) The La Grange mechanic looked at it and it turned out some clutch on the new a/c compressor had seized. This prevented the main belt from turning and is the reason the car would not start. The next day I spoke to JC Autospec and they had the car towed back to Austin and repaired without any quibble. We discussed whether they plan to get the warranty repair done in Round Rock or by the mechanic in La Grange. Towing it back for JC Autospec to do it, meant we did not have to drive back to La Grange again to pick it up, so they decided to do it that way. We get all our vehicles serviced by them and this experience certainly proved why it is good to stick with a company you can trust to deliver what they promise. Highly, highly recommended.

Took my BMW convertible in for new tires ordered from Tire Rack and they scratched a wheel. Most places would have tried to weasel out of it but they were up front and took care of it 100%. That kind of honesty is rare these days. I highly recommend these guys and will continue to use them.

"You know what? Forget about it." First of all, if a mechanic can afford to be closed on mechanic Christmas (also known as Saturday), you already have to be asking yourself how they make up the lost business from the weekend. But we'll get back to their outrageous prices... These guys are not trustworthy, hostile to customers, and incredibly overpriced. So, I knew that I needed a new radiator. My old one actually squirting coolant out directly from the radiator was a pretty good sign. I called up the shop that someone had referred me to and the incredibly bitter and miserable Mike was ready, willing, and able to not help me. Like most people, I work for a living, and if I was going to swing this no weekend nonsense, I needed to have a pretty good idea that they were going to be able to have the part available and time to install it on whatever day they had the car so I only had to troll for rides once. Mike wasn't having it. Of course, I understand that customers are not always right, so I didn't expect them to take my word for it that a new radiator was required sight unseen, but I did want to know their price for a radiator and the part availability. Mike categorically refused to lift a finger until I brought it in. I knew I needed the work done, so we coordinated a time that afternoon for me to bring it by for the eval part and I would bring it back the following day for the work. I juggled my schedule, took a partial day off of work and showed up as demanded. He rolled his eyes and made it clear that it was a huge imposition on him that I brought the car in with only an hour and a half left in the day for a pressure test that he had insisted upon. He had assumed I was leaving the car with him despite all the discussion we had already had about that. So, I sit down in the uncomfortable waiting area with horrible wifi and wait an hour until somebody finally got around to it. Surprise, I needed a new radiator. Mike calls me over and delivers the bad news. The estimate is about $900. He wants over 3.5 hours of labor (It turns out the job is only coded for about 2), and he wants $350 for a part that I had seen online for $125. He launched into a well-rehearsed story about how that's the internet, and this is retail so it's different. I called another mechanic after I left and they quoted me $200 and the 2.2 hours of labor and checked the availability of the part so I could get in and out on... Saturday. Shocking how retail works, huh? When Mike and his cohort finished their tag-team spiel about how my car was a deathtrap and shouldn't be driven off the lot, I asked for my keys. Mike laughed and said "So, you aren't going to pay for the pressure test you just had me do?" (He has a really short memory). It was my turn to roll my eyes, but fortunately, he had the good sense to say sarcastically, "You know what? Forget about it." Stay far away from these guys unless you have money to burn (and a second car lying around to use while they have it). They jacked up the estimate of everything, tried to add in a lot of distracting details (he rambled for 3 minutes about freon and how he wouldn't charge me for the freon they take out of my air conditioner and put back in if they had to drain the air conditioner), and clearly have worked out high-pressure sales routines. I guarantee you they wrote any positive reviews below. Every stereotype about mechanics was true here.

I brought my 2001 Mazda Miata to them for a loss of power and engine shake on March 15, 2013. Thy had the tech Andy Seevers take a look at it, and came back with the transmission was slipping. The quote was $2,800 for the repair. This seemed high to me, nor did I ever noticed the transmssion slipping, not ever feeling/showing on the RPM gauge. I picked the car up, paid the $65.00 diag fee. I took the car over to Mazda South, and was told by the dealer that the u-joints were gone, and would be $956 to replace the drive shaft. I picked it up there, and took the Miata to AAMCO, who told me the u-koints were gone and would be $950 to replace the driveshaft, with new, replaceable u-joints. AAMCO could find no problem with the transmission. I talked with Jonathon at JC auto, and he could not give me a reason other then the mechanic took it for a test drive, and thought if felt like the transmisson was bad. I was really disappointed in this, I took it to them from S. Austin after reading the great reviews. Use at your own risk, it seems their mechanics are trying for more repairs for higher commision.

People like me who know how to fix their own car but don't have the tools or time come here. That is all you need to know. These guys are 100% honest, 110% competent, and will work with you to meet your needs in terms of managing repair costs. They also understand motor sport and are happy to advise on and perform modifications to make your car more track-friendly. They are a Tire Rack install partner. I once took them a car with a failing ECU, and they managed to repair it rather than replace it ... the car was laid up for a week but I saved a bundle, and that was what I needed at the time. If you like dealer credentials, John is a Mazda Certified Master Technician, and they don't give that out lightly :)

Our 1999 van needed the starter replaced and we took it to John Long's because that was where AAA recommended. They replaced the starter and I have no complaints about that service. However, while the van was in the shop, they called me telling me that there was a rather large pool of fluid under the van and that was the power steering and would cost $500.00 to repair. We declined because we basically keep this car as an extra and we didn't want to put any more money into it. We figured we'd just keep an eye on it and fill the power steering fluid as needed...It's been 6 months since we were there. We have not had a drop of any kind of fluid under the car in that six month period. I've checked the levels under the hood and they remain full. Clearly, this was a $500.00 repair was was not needed. I don't think I'll go back to this mechanic because I no longer trust their recommendations.

I'm trying to not let my nearly $500 bill of car repairs bias my review, although its difficult. The staff did a good job explaining what happened with my vehicle and breaking down the costs. They personally went out of their way to ensure they kept my bill as low as possible and kept the costs to a minimum. They called me to let me know what was happening with the car and prepared me for the good news and the bad news. Next time, give me the bad news first as it was quite a downer (the last time they called telling me it was $140 so far, then called again to drop a bomb on me that it was $450 so far). Ouch! Or give the customer the option, what do you want to hear first, the good news or the bad news? Just a tip. But, overall I still gave them 5-stars because I felt satisfied with their service and know they did a good job on my car.

These guys shoot you straight, have competitive pricing and do quality work. You never feel like you are being sold additional services. I take both our cars here for everything with the exception of oil changes at times just because of some great deals at other places with good management and time. Also, it's worth noting that they are closed on Saturday and Sunday. I think that speaks volumes about the management to value the time and lives of their employees. It's evident their employees like working there (which I can say about no other auto repair shop).