Georgetown & Round Rock Auto Repair

I'm really torn about this place as their customer service really seems to vary on who you get working the counter. My mom started using this place about 6 years ago when she moved into Sun City Georgetown and she generally reports having a positive experience here. First thing in morning, I call and schedule an appointment at 430 to get her state inspection completed. Yet upon our arrival, the gentleman working the counter (dressed in a blue fishing shirt and cammo ball cap) can't find it--even though we spelled the last name multiple times. Finally he finds it in the computer but says our appointment isn't until tomorrow. Well, that sets my mom off into a tirade about how she's spent a lot of money on repairs over the years and expects better customer service. I tell her let's just go to Jiffy Lube, but then the guys wants to argue with a 79 year old for a while . When my mom finally asks for the manager, the manager simply says, "We have 3 or 4 state inspection techs inside. Pull one of them off and get this done". About 15 minutes later, the car passed and we're on our way out. On one hand, the manger quickly resolved the issue to our satisfaction, but the gentleman working the counter really needs lesson in customer service.

These guys are great! My 2nd time here was as good as my first. Even when I didn't make an appointment they are getting me in with a little wait...but that's ok because I didn't make an appointment.

I must say that trusting a mechanic to work on your car like they are a family member is one of the most elusive quests we can be on. In my opinion, the folks at Automotive Specialist go beyond the norm every time. Your car will always be fixed properly in the time promised and if a problem arises you will be informed right away of how they feel is the best way to go. Ray and Mike really care about giving the best service possible. I am a customer for life! Thanks guys for bringing my little red Tacoma back to life.

I recently purchased an '02 Miata that had a few more issues than I could handle myself, and after asking around on enthusiast forums, I chose Auto-Spec based on their reputation specifically for fixing Miatas. I was not disappointed. The service I received was totally worth the drive up to Round Rock from Central Austin. They even have a key drop, so I was able to drop it off in the evening! What really sold me was the amount of communication Ray provided. He was completely up front about what their diagnosis uncovered, and what other potential issues might come up (and how much they would cost) once they started working. I seem to have lucked out with a best-case scenario, but the level of communication and honesty would warrant a 5-star review either way.

Becarful of fake positive reviews, there seems to be many for this company, as they change names Took my Honda civic, they tried to overcharge for my oil pan, and when I quoted a price $100 less at Oreilly, the shop called them for me, and said it would take 3 weeks for the part, and when I found the same part at autozone, which would come next day, they said, they won't put autozone parts in my car, and told me to take my keys back.. Now, if they don't support anything besides OEM parts for their warranty, why entertain the idea of oreilly auto parts, and then change their mind when I found it in autozone for the same part. .... Apparently, when you get caught lying 2x, there is no going back. I would stay away! Please, if your an Triple AAA member, you can find better places then these people. They gave me an estimate of damages, without even taking the car into the garage, keep in mind, my car had damage underneath it. that's how bad these people are. I had Tripple AAA to come back and take my care to another shop.

John Long, Jeremiah and the Auto Spec team are my go-to folks for working on my Spec Miata race car. You can see pictures of the car on my profile. Their knowledge goes waaaaayyyy beyond just fixing cars. They do full race setups for me, brakes, motor work, all of it. Solid people and really knowledgeable and honest team.

As an owner of a Mazda Miata, I entrust all of the work done on it to John Long and his team at Automotive Specialist in Round Rock. The fact that John owns a Miata of his own reassures me that he truly understands the vehicle and the nuances of repairing one. His team, led by Ray and Mike, are great about getting the work scheduled and done. I have rarely had to wait more than a day to have work completed. Automotive Specialist is also one of the few repair shops in the area that warranty their work for 2 years (not the standard 6 months to a year) so they really stand behind the work that they do. To date, I have had my brakes, AC, clutch and convertible top done at Automotive specialist and have absolutely no complaints. Some things in life are an absolute must and a great mechanic is one of those. I have found mine in Automotive Specialist.

Everyone at Autospec is awesome! They are honest and don't overcharge, I won't take my Miata anywhere else.

Most of the time, my cars go to these guys for maintenance, repairs, and modifications. They are honest, easy to deal with, they communicate really well, and they know how to be fair on price. I have thousands of dollars worth of repairs and maintenance done with them to date and I'm happy with every dime I spent. You will be, too. Particularly raving props go out to Ray, he's pretty great.