Georgetown & Round Rock Auto Repair

Okay, so I have been going here for over a year and at first they really blew me away! They were honest about all repairs, took the time to explain things in detail, and had a great attitude while doing it all. Well the last 3 visits were horrible, they are still honest, but that's about it. I went in because my car was acting up the first time, and nobody was even at the front desk. When someone did appear, he seemed as if I was bothering him because they were so busy. Being busy is great, but how about a being nice to the people your turning away?! It was at this time that I overheard the other employee talking about another customer and saying " yea, whatever....I don't wanna even take in this car, just say we're too busy " Wow, made me wonder if that's what just happened to me. So my Husband and I went elsewhere. No worries. The next time I went in for brakes, it felt as if they rushed through the explanation of what I needed, and options available to me. I asked a few questions, about the brands and warranty....and this seem to irritate guy at the front desk. I went ahead and got them anyway. Needed em. While there, there where 2 employees laughing it up, and joking around...I asked myself " can that joy be spread around to the customers??? Guess not. Because the last time was just like the first 2. Didn't explain a thing. Also, I don't like how the mechanics came in, whisper something, and then the guy's abandon ship and go to the back. Feels like your being left out of the discussion ABOUT YOUR CAR! How about showing me, the person who owns the car whats going on? Or saying here is the problem, let me now call and see what it costs. Simple, upfront, and keeps the customer in the loop, Hope changes are being done, or I will be looking for another mechanic shop...ASAP! Side note, also sent a family member there after bragging about these guys, and they too where let down.

I count on JC Automotive Specialists in Round Rock and Georgetown to thoroughly, and accurately diagnose my Subaru's problems, no matter how many warning lights suddenly go off for no discernible reason. I count on them to do what needs to be done to keep my car running smoothly and safely, without worrying they will try to increase my bill with unnecessary repairs. I count on them to give me fair inspections. I count on them to keep me posted on my routine maintenance schedule, and appreciate that they don't give me grief if I'm a little late getting to them. I've been counting on JC Automotive Specialists for 5 years, with no regrets. Very Highly recommend both locations! Great crews!

EXCEPTIONAL service and price !!! Ray is really nice, and the team has done excellent job maintaining my van. Highly recommend !!!

We've brought our cars (Hondas & Toyotas) to JC and team for the last 12 years. They do great work, treat customers well, and pricing is reasonable too. I would definitely recommend you take your cars here. The shuttle service is very convenient too (office or home).

I love my truck! I mean LLLOOOOVVEEEE my truck! She is just a little ford ranger and nothing very special but I love her the way people love their dogs. Most small repairs (spark plugs, sway bar links, radiator etc.) I do myself, I don't trust shops very much. So when the engine locked up after a snap in the timing belt (which had been replace less then two years ago by a shop I won't mention) I was devastated. I was waiting for the call that she was gonna have to go to scrap heaven. Instead, what I'm sure was hours of uncharged labor and diagnosis, she was fixed! Y'all I was on craigslist looking at new trucks, I cried, I was grumpy at work, I counted her down for the count. I can not tell you how amazing this experience has been. I have my wonderful little Verna Lee (that is her name) back!!! I bought her used and have replaced countless things but this has got to be multiple hands down the best shop experience IN THE HISTORY OF THE WORLD!!!! Super special thanks to Johnathan who had to deal with me calling all the time to check on my "child" . You were patience and took the time to explained everything step by step. GIVE THAT MAN A RAISE!!! I know it's out of the way for you south Austin people but......this Ford truck girl has a smile so big it could cure cancer. THANK YOU SO MUCH!! I won't take Verna Lee anywhere else. Love, (yes that's right LOVE) Alley and Verna Lee

I've taken my mazda 3 and civic here for several years for all things auto from oil changes to major repairs. Honest and reliable service every time. I've also used their shuttle service many times - extremely helpful when you need a lift to work. Also very helpful is their available online tracking of all your service records. Tip: AAA discount

exceptional service and great prices, easily beats going to the dealership!

Before I finally got rid of my old 2007 Saturn Ion (replaced it with a 2012 Elantra yay! :)) ...I had so many problems with that stupid Ion. No one could find parts....no one could fix it properly....except these guys. They are quick and they don't charge you or try to talk you into purchasing parts or things you don't need. I am very glad my boss recommended them to me! I now take my new car to them for service...oil changes...etc. Love them!

I was very impressed with the recommendations for this automotive center so I took my car there. They were local and part of my community, which I have no problem supporting. I was sadly dissapointed in the service...dropped my VW Getta at 8am - told them the issue - they gentlemen seemed familiar with the issue on this car - common problem with this model. No communication via email or phone- I had to call them at 5pm! Passed from service provider to service provider to get an answer. Vague diagnosis - We think it is the water pump but we need to remove parts which will charge you $140 before we can diagnose the issue. Meaning - we did not look at the car! I had to go and pick up the car - no one even bothered to ask me why I was not going to give them my business or if there were any issues - they could have cared less!!

I think you tell a lot about a company about how they handle a warranty repair issue and in this arena, JC Autospec really proved why they deserve so many five star reviews. My son's rather old Buik Roadmaster needed a new a/c system, which they installed before a road trip he took to Dallas and Houston. On his way back from Houston, he got stranded in La Grange when the car would not start. I thought it may be a battery issue, but after various attempts at jumping it, he had the car towed a short distance to a local mechanic (and I drove out there to pick him up.) The La Grange mechanic looked at it and it turned out some clutch on the new a/c compressor had seized. This prevented the main belt from turning and is the reason the car would not start. The next day I spoke to JC Autospec and they had the car towed back to Austin and repaired without any quibble. We discussed whether they plan to get the warranty repair done in Round Rock or by the mechanic in La Grange. Towing it back for JC Autospec to do it, meant we did not have to drive back to La Grange again to pick it up, so they decided to do it that way. We get all our vehicles serviced by them and this experience certainly proved why it is good to stick with a company you can trust to deliver what they promise. Highly, highly recommended.