they took me on time and did not take very long. However, the bill was $166 for oil and Filter change outrageous the guy said it was because my filter was expensive wrong. I went online and my filter is less than $20. You’ve lost a lot of customers because I wrote it on Sun City‘s Facebook site and 40 people agreed that that was outrageous.
Thank you for taking the time to share your feedback regarding your recent visit to our shop, Carol. I sincerely appreciate you bringing your concerns to our attention, as we take all customer feedback seriously. I am truly sorry to hear that you were dissatisfied with the cost of your oil change, as our primary goal is always to provide transparent, fair pricing alongside the high-quality parts and expert labor that our certified technicians provide to every vehicle we service. We have proudly served the Georgetown community for many years, and we place a high value on the relationship we have with each and every one of our customers. I would greatly appreciate the opportunity to discuss your specific invoice details with you directly. This would allow us to provide a clear breakdown of the service, explain the nature of the specific components used, and address your concerns in a more personal manner. Please feel free to reach out to us at our shop at your earliest convenience, and we would be more than happy to listen to your perspective and see how we can move forward.
- Auto-Spec Georgetown