My first experience was bad and good. The lugs on the front driver side were not hand tighten after rotating the tires. About five miles down the road the car began to shimmy, make a noise, and feel like a flat tire. The good is that, after verifying no flat tire, I immediately drove back to Auto-Spec and they finished the job without making an excuse, but accepting the responsibility and blame.
Jim and Cheryl, we're truly sorry about the initial oversight. We take full responsibility for the inconvenience caused. However, we're glad you returned to us and we rectified the situation promptly. Please know that this is not reflective of our usual service standards. We appreciate your feedback and will use it to improve our processes.
- Auto-Spec Georgetown