Called to get an AC fix, talked to first guy who was awesome! Told me to email him the diagnosis I got from Firestone and that he’s get back to me,sometime passes and I never heard back so I called, took down my info said they’d call back… never got a call back.. a few days later (now maybe a little over two weeks later) I called again, talked to a third guy who I just finally said”hey I just really need a quote asap” he said he would get all the part prices together and shoot me a call.. that was august 1st. And today is the 15th..no call back and I get a text today that I should leave a review for choosing them:/ so so bummed. driving it in this heat has sucked and we wanted to support a small business.. we have decided to go else where as I can’t just wait around in this sauna any longer lol
I am sorry my guys did not get back to you, They should not have told you they would call you with a quote over the phone. It has been our policy to not quote any job with out having diagnosed it. We have found this only makes us look bad when we quote one thing then when the car get to the shop we find it needs something different. However we did tell you we will call back and we did not do that. This bad review is well deserved and I am deeply sorry that you were not treated in the manor that you deserve
- Auto-Spec Georgetown