Georgetown & Round Rock Auto Repair

Phenomenal service. I was visiting Georgetown, I called w/ a last minute emergency, they squeezed me in and got me back on the road in no time. Referring them to my Dad in Sun City. Wish they were closer to me, I'd definitely go back! Thank you Auto Spec!

Professional, friendly service writer and the work was done in a timely manner. I liked dealing with them, but was a little disappointed with the quality of the work. I had a set of new tires mounted and balanced. The job was done in a timely manner and the wheel/tire combos were balanced correctly, but when I got home I discovered that all four tires were inflated to wildly different levels and the wheel lug nuts were not torqued properly. Unfortunately that is not uncommon at repair shops, and that is why I double-check after I have tire work done. Dealing with them was a pleasant experience, but I was disappointed at their lack of attention to detail.

My car died and had to be towed to a shop. I always worry in those situations if you'll find a shop that treats you ethically. I was very fortunate to find Auto Spec. They addressed my problem swiftly and had me back on the road fast.

I was told by another mechanic shop in Georgetown that I needed a new wheel bearing and wheel hub. Total cost $600+. It seemed expensive so I brought my car here to Auto Spec to have the diagnosis double checked and to compare price. They quoted me $150 less and later called me to inform me that all bearings were fine and that the noise was coming from the back tires because there was some "cupping". I will bring my car here for everything now regardless if I have a coupon for another place. It's hard to find an honest and affordable mechanic. Highly recommend!!!

We have been headed all the way to GT for some great service and repair services. We have had our Mercedes, Fords and Chyslers all serviced by Auto-Spec over the last 4 years. One instance that stands out was work done on our GLK350 from Mercedes with less than 60K miles on it. Just as the warranty expired, there was an increased noise coming from the rear of the car when accelerating. Our first stop was at Mercedes of GT where we found out the warranty lapsed a few months back, so the total bill was not covered. So with parts and labor, this would be out of pocket in the 3500-4000 dollar range, it was a rear end bearing issue and the entire back driveline and parts were to be removed. We took it to John and his team and came back with a few alternatives. One is the part source by Mercedes and installed by his team. This is normally how it works with parts being OEM but the labor rates are much better NOT going to the Benz shop. The second alternative was to source a complete rear axle and assembly out of state (used) but only a few thousand miles on the drivetrain. Needless to say, we opted for the out of state option and close to new part put on the SUV. Only took one day after the part came in and the work was completed. Guess what? Even as new the GLK was never that quiet, so it seems like the original part was not a manufactured right resulting in a huge cost to replace. Best of all, saved a ton of money by having alternatives to work with. Will continue to have all my cars serviced there or in the other location in Round Rock for convenience. Trusted advisors for all of my car needs-

Honest business with highly qualified mechanics

I only trust these guys to do any work on my vehicles!

I'm really torn about this place as their customer service really seems to vary on who you get working the counter. My mom started using this place about 6 years ago when she moved into Sun City Georgetown and she generally reports having a positive experience here. First thing in morning, I call and schedule an appointment at 430 to get her state inspection completed. Yet upon our arrival, the gentleman working the counter (dressed in a blue fishing shirt and cammo ball cap) can't find it--even though we spelled the last name multiple times. Finally he finds it in the computer but says our appointment isn't until tomorrow. Well, that sets my mom off into a tirade about how she's spent a lot of money on repairs over the years and expects better customer service. I tell her let's just go to Jiffy Lube, but then the guys wants to argue with a 79 year old for a while . When my mom finally asks for the manager, the manager simply says, "We have 3 or 4 state inspection techs inside. Pull one of them off and get this done". About 15 minutes later, the car passed and we're on our way out. On one hand, the manger quickly resolved the issue to our satisfaction, but the gentleman working the counter really needs lesson in customer service.

Love this place! My dad lives in Mississippi so it's nice to know that someone will be there to let me know what's going on with my car and let me have it straight. Everyone is very professional and the place is clean. They also have a driver if you want to go hang out somewhere else while your car is repaired or your oil is changed. They are the only AAA approved car repair in georgetown!