Georgetown & Round Rock Auto Repair

Our 1999 van needed the starter replaced and we took it to John Long's because that was where AAA recommended. They replaced the starter and I have no complaints about that service. However, while the van was in the shop, they called me telling me that there was a rather large pool of fluid under the van and that was the power steering and would cost $500.00 to repair. We declined because we basically keep this car as an extra and we didn't want to put any more money into it. We figured we'd just keep an eye on it and fill the power steering fluid as needed...It's been 6 months since we were there. We have not had a drop of any kind of fluid under the car in that six month period. I've checked the levels under the hood and they remain full. Clearly, this was a $500.00 repair was was not needed. I don't think I'll go back to this mechanic because I no longer trust their recommendations.

This is the best shop I have ever used! I had another shop install new front ball joints on my F250. My truck never drove right after the installation. I took it back to the original shop three times and to three other shops. All of the shops tried to realign the steering or readjust the steering box. One shop overinflated my ties. Another told me my truck is old (2004) and will never drive right. When I finally took it to Long's, they figured out that my ball joints were not good. When they took off the old (9 months) ball joints, we found that they did not match. The threads were different, one was loose and one was tight. Long's are honest, fair and respectful. I highly recommend them! L. Rabb Georgetown, TX

I took my Honda Element to the Honda dealership for a service and afterwards there was a humming noise while I was driving. Three mechanics and one more dealership later the problem was not solved. I took my car to these folks because of the great reviews on Yelp and elsewhere. When I walked through the door the place was gorgeous. It was like a Spa so I thought I had the wrong place. Their free coffee while you wait is amazingly good too. The person who helped me was an older man and he was so great listening to what I had to say and REALLY hearing me instead of the usual dismissive attitude you get at garages. Later that day they let me know they had checked it out and it was my tires and they had fixed the problem and they didn't charge me anything even though I asked more than once to pay because I really thought they deserved to get paid for it. The only garage I will be taking my car to.